Sales engineers, with their combination of strong technical and interpersonal skills, play a critical role in the sales process, directly impacting company revenues. The SE must:

• Align completely with sales teams in India (and potentially in the US and Europe) to deliver revenue from direct customers, channels and partners. Understand CISO priorities and Own the Technical Win for an opportunity.
• Support & assist marketing in Funnel & Pipeline building
• Help the sales team qualify the clients quickly, help reduce the sales cycle and decrease churn on complicated sales campaigns
• Act as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems.
• Perform technical presentations for the product, own the demonstration / script for the product and the pilot to production phases at the customer.
• Identify and understand the customer’s pain points, goals and current security architecture and ask discovery questions. With the help of the team, build a relationship of trust with the customer.
• Working closely with the customer, create a clear success criterion for the POC so that it can be executed on the customer’s network in a timely and efficient fashion.
• Support technical team in creating a solution and a deployment architecture for adopting Ridgeback at the enterprise level.
• Set clear expectations on post sales for clients and ensure smooth transition to support.

Responsibilities

​As a core member of the ​Ridgeback Cyber team you will be joining a dynamic​​ international cyber​ ​security company with ​one of the hottest products in the market today. You will report directly to the ​VP of Sales and will be tasked with and expected to​:​

• Support the Sales team as the technical specialist to understand customer environments, help in proof of concept planning and execution, as well as fielding technical questions during the sales process
• Work with customers​ to deploy, operate and upgrade ​Ridgeback products and services with an unrelenting commitment to their success
• ​Develop expertise in ​Ridgeback’s Adaptive Cyber Security technology with hands on experience and gaining insights into cyber​ ​attack prevention products while becoming the hands-on expert in deploying, operating and troubleshooting ​Ridgeback products and services
• “Walk in customer shoes”​ and representing customers within the company so that Ridgeback products are in complete alignment with highest priority cyber security problems our customers need to solve. ​Work closely with our R&D team to dig into customer issues, improve deployment processes, and investigate new use cases to help shape the future of Ridgeback products and services.
• Work with the CTO and the engineering team to setup test environments that mimic customer environments so that Ridgeback products can be tested in realistic topologies and networks. Provide regular feedback to the office of the CTO / engineering and actively participate in product roadmap.​
• Work / coordinate with the customer support organization for pre and post sales customer satisfaction
• Maintain a high degree of competitive product knowledge

Qualifications:

Ideal candidates will have prior experience with deploying and managing security based products (such as malware/exploit prevention, anti-virus, whitelisting as well as advanced data loss protection products such as IDS, firewalls, endpoint protection, and distributed security), creating and giving technology demos, troubleshooting internal and customer issues, and managing a support pipeline and workflow. ​

Requirements:

• 7 -10 years of experience with networking focusing on deploying and managing a portfolio of security solutions & experience in SOC operations
• Good understanding and deep knowledge about cyber security, up to date on the latest technologies and threats
• Able to manage a secure IT environment for a new and growing IT company including performing network security and vulnerability assessments
• Ability to quickly build expertise in ​Ridgeback products with hands on activities for them to be deployed in multiple architectures and in enterprises ranging from 10 to 10’s of thousands of endpoints
• Strong communication and presentation skills to engage with IT administrators, CISOs, business decision makers and executives on a routine basis
• Work closely and flexibly with the ​CTO and engineering teams ​and support engineers to develop a rapid response support system for US customers
• Expertise in network configuration, topologies, management and operations a major plus

About Ridgeback:

Ridgeback Network Defense is an enterprise security software platform that defeats malicious network invasion in real time. For any enterprise deploying Ridgeback’s solutions, a network intruder — whether from outside or from an insider threat — encounters a network environment that appears to comprise, literally, billions of servers and other computing devices. The instant the intruder engages a ghost server, Ridgeback provides options to eliminate or counter-engage the intruder. Based on advanced Interactive Defense techniques, Ridgeback has a significant positive impact on the major gaps in cyber security due to reliance on perimeter defenses like FireWalls, “after the fact” analysis-oriented intrusion detection technologies and externally dependent and vulnerable endpoint protection schemes. The two things Ridgeback stands out in the market with are its the ability to act within milliseconds of a breached machine trying to make the lateral movement, and it’s minimal impact on both cyber security and networking personnel from installation through operation and management. From our numerous conversations with many CEOs, CIOs and CISOs, there is no product on the market that accomplishes both!

A short explanatory video on Ridgeback is at LINK. Additional information on our website at www.ridgebacknet.com.